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Terms of Use / Privacy Policy - Personal Data Protection Policy

Thank you for visiting the website (hereinafter Website) and the online store (Store) of Lovie Cosmetics.
 
The Website www.lovie.gr is: a web site for information and distribution of makeup products, manicures / pedicures, beauty accessories and in general personal care and face care products of the Import / Export and Commercial company "LOVIE EE". ».
The purpose of the Website is to provide an informative and accessible environment for the visitor, while the Store offers an easy-to-use, private online shopping site for the user. Operating 24 hours a day, 7 days a week, the Store offers a wider range of products than a retail store where the customer should find interesting offers and care and beauty products according to the most attractive, smart trends.

The Lovie Cosmetics' goal ("we", "us") is for every visitor of the Website to have a pleasant and safe browsing and a profitable and absolutely satisfactory purchase. For this reason, we have established the following terms of use, so that all of us are aware of the obligations and rights arising from the use of the Website and the Store. By using the Website and / or the Store you expressly and unconditionally agree to be bound by the terms set forth below. Changes may be made to the Website and / or the Store, the Terms of Use, or the policy and terms and conditions governing this Website at any time. We therefore recommend that you study the following terms and conditions and consult them periodically to be informed of any changes.

Content
 
The Website contains information, data, software, photos, graphics, videos, texts, images, sounds, etc. (hereinafter "Content") You agree not to use, modify, delete, add, publish, transmit, negotiate or in any way exploit none of it or part of it. 

The color rendering of our products has been rendered with the utmost accuracy on the Website. However, we do not guarantee the exact appearance of the colors on different screens, as well as the perfect display of the natural color of the product. Nor do we guarantee that the product description is accurate, complete and infallible. If the product offered by the Website does not satisfy you, the only acceptable return process is only for the reasons and with the terms of Return as described in the section Ways of Cooperation.

Your Account
 
Use of the Website implies that you agree: (a) to provide true, accurate, complete and valid personal information as required by your account information form (hereinafter referred to as my "Account") and (b) to provide such information immediately if there is any change. Your provision of incorrect, inaccurate, incomplete or invalid information and data results in the suspension or cancellation of your account and the prohibition of the use of our Website. Your Account information is subject to the provisions of the Personal Data regulations as described below.
 
The use of your Personal Code (Password) is your personal responsibility as well as any purchasing activity using it. You agree to notify us immediately of any unauthorized use.
 
LIMITATION OF LIABILITY
 
IN NO EVENT WE, and any person involved in manufacturing, production or FUNCTION OF SITE NOT ASSUME ANY LIABILITY DIRECT OR IMPLIED, RANDOM, especially RESULTING DAMAGE, GAIN LOSS, USE, DATA Certain Other (EVEN IF WE ADVISED UNAUTHORIZED ACCESS MODIFICATION OF YOUR DATA 3) DOCUMENTS OR ACTIVITY THIRD SITE or 4) any other question relating FOR POTENTIAL such damages), resulting from 1) ABILITY TO NON-USE OF THE SITE, 2) THE SERVICE. YOU ACKNOWLEDGE THAT THIS PARAGRAPH CONCERNS ALL CONTENT, GOODS AND SERVICES OFFERED THROUGH THE WEBSITE / STORE. You agree that you exempt us, our partners, agents, managers and staff from any claim or claim of any third party because of any Content you submit, post or transmit through the Website, your use of the Website, your relationship with Website, your violation of the Terms of Use, or the violation of any rights.
 
 Electronic Communication
 
Your visit to the Website / Store and / or the sending of an e-mail to us is an electronic communication and you automatically agree that we are allowed to contact us as well.

Personal Data Protection Policy

The company under the name “LOVIE EE” and VAT No 801433099 (hereinafter called “the Company”, fully adhere to the principles of protection of the privacy of any person (visitors, users) contacting it.  Henceforth, we duly apply the following Personal Data Protection Policy, which ensures the high level of services offered and complies strictly with the current legal regulations. The policy in question relates to individuals who undertake any form of transaction with the company and in any capacity contact or trade with us, such as prospective or active customers, consumers, website visitors, employees, suppliers, traders, individuals, consumers or third parties associated with any company of the Group.

Personal data of the above private individuals are collected and maintained for the required necessary  period, for specific, defined and legitimate purposes, are subject to lawful and rightful processing in transparency, in accordance with the valid legal regulations and in a manner which guarantees the integrity and confidentiality of such.  These data are always appropriate, relevant, conducive and not more than required to serve the above purposes, they are accurate and, if needed, subject to revision.

You are requested to review carefully these terms and the related Personal Data Protection Policy of the Company.

By using our web pages and signing the relevant declaration of consent, you indicate your full agreement with the practices described herein whose terms henceforth apply  to our set relationship and are incorporated in the Terms of Use of our services.

Company Detail

Commercial Name: Lovie Cosmetics

General Register No: Cosmetics - Accessories

Object

The present Policy defines the Terms and Conditions applied by the Company so as to generally protect the privacy of its employees, its customers and any third parties.  The purpose of the present Policy is to advise you as to the methods of collecting, maintaining and processing information which relate to you.

What is your Personal Data

Your personal data includes any piece of information on paper or in electronic form, which may lead, directly or in combination with similar ones, to your personal identification or your tracking as a physical person.  In this category belong, depending on the case, details such as full name, VAT no, social security no, your physical or electronic addresses, your home and mobile phone numbers, calling or called telephone numbers, SMS/MMS message receivers,  details of your bank/debit/prepaid cards, your e-mail addresses, your equipment or device identifiers, computer, smart-phone, tablet, history of your web search (log files, cookies, etc) as well as any further information which allows your unique identification in accordance with the provisions of the General Data Protection Regulations (GBDR 2016/679) of the European Parliament and Council, of law 4624/2019, of the contextual greek legislation in effect as well as the resolutions of the General Data Protection Regulations Authority (GBDRA).

 Which of your personal data we collect

In compliance with the legislation we process and protect your personal data when you contact or/and buy directly or/and online products or services, when you call telephone numbers or our abbreviated codes to obtain information, services of added value for the final user (B2C) or services for third parties(B2B), or to receive various other services informative, recreational, of electronic governance, mobile marketing and information or services which relate to any of the company’s activities.

Legitimate Processing

In accordance with the above legal context, the Company will utilize your information for the following legitimate processing purposes (according to article 6 GBDR), contextually, upon your explicit consent which you may freely rescind at any time, for at least one of the following legal causes, that is

for the accomplishment of the collaboration, contract or tentative agreement with you, or

for the implementation of our legal interest ( processing administrator or third party), or

for the protection of your vital interest, or

for the compliance with legal obligation of the processing administrator, or

when you have provided your consent, or

for the execution of duty undertaken in the public interest.

In particular:

To handle your calls relating to seeking information aiming at the fulfillment of your requests, purchases or orders.

To revert to your requests or inquiries, relating to our products/services as well as advice and reply to your proposals and comments concerning the improvement of our products and services.

To announce to you results of surveys, ballots or contests in which you may have participated.

To ensure the quality and the purposes of training of our personnel, whenever the telephone communication with our customers is being recorded as this is advised by prerecorded introductory message.

To analyze the visits to our web pages and to improve your experience as well as to provide you with information relating to products, services, special offers and promotional activities.

To perform intercompany procedures and analysis, such as your any time preferences calling no 210……… or using the unsubscribe link located at the bottom of each email communication received from us.

 Principles of collection and processing

Rights related to the protection of personal data

The present Personal Data Protection Policy aims at informing you on the conditions of collecting, processing and transmitting of your personal data which we may acquire as Administrators or Processors.  The Company and its trained personnel implement the ten Processing Principles of GBDR 2016/679 (legality, objectivity, transparency, purpose limitation, data minimization, punctuality, limitation of storage time, integrity and confidentiality, proportionality and accountability).  The Company protects and secures your eight Rights related to the usage of your Personal Data (updating, accessibility, amendment, deletion, processing limitation, portability, dissent and non-automatic decision acknowledgement based on profile, as specified in greek legislation).  The above are valid with no exception and are applicable in all processing undertaken and in all services rendered either directly or through our subsidiaries.

The above rights may be constrained due to obligatory validity of other legislation,

as for example in the case that you may request the deletion of data, whilst the Company is required to maintain by  law.

 The Company will revert to your request without delay and, in any case, within one month from receipt of your request, excluding special circumstances, when the above deadline may extend for two more months, if required, taking into consideration the complexity of the request and/or the number of requests.  The Company will inform you for any probable extension within a month from receipt of the request, as well as for the reasons for the delay.  The implementation of rights is free of charge, however, it is possible to incur charges exclusively in cases of proven abuse which will produce additional administration cost for us.

If fulfillment of your request if not possible, the Company will advise you by return at the latest within one month from receipt of your request, about the reasons and the possibility of filing a complaint to the Personal Data Protection Authority (Kifissias Ave. 1-3, T.K. 11523 Athens, tel:   +30 2106475600, email: contact@dpa.gr), and about your right to litigate to the suitable legal authorities .

Methods of collection of your personal data.

The Company collects your personal data upon the consent of the terms of use of each of our services, such as:

when calling our numbers or short codes, when you send us email, or complete an application or order

when you communicate with our offices or our customer care department personnel, and our telephone center, whether to buy or express an opinion,  or complaint or suggestion

when you supply the postal address for issuing or dispatching an invoice or receipt for services rendered as well as delivery details of your order to your home

when you purchase a product and/or service so that we may be informed of your age and ascertain whether you are legally allowed to contract with us legitimately or you require consent from your parents or guardians

when you register with your own will to receive printed or electronic catalogs so as to receive publications, electronic or via SMS informative or marketing material or renew your preferences or during your participation in contests, questionnaires and surveys

When you visit our web pages from which we collect through cookies, with your explicit consent, information from your device, such as your IP address, the operation system you use, the type and version of your browser etc.

When we receive documents, requests, orders, writs, warrants issued by third parties, such as custodial, state attorneys, judicial, fiscal, for crime investigation and protection from fraud or prevention of any form of crime and aversion of abuse of lawful goods (protected intellectual property, software, music…)

 Minimisation, storage and deletion of data

The Company will always request the least by law requirement of your personal data in order to connect to our electronic platforms and services, so as to order products/services, to communicate via web pages with other users or to participate in contests and promotional activities.

Our Company maintains your personal data only for such time as required by the conventional terms of each service or directed by the legal regulations in force for each case, in every instance depending on the purpose of processing, whilst immediately after the data are depersonalized or deleted.  In case that any of your requests for collaborating with the Company cannot be satisfied, data will be maintained for a time period of five (5) years.   In the case of judicial dispute, personal data related to you will be maintained until the termination of the proceedings even in the case of exceeding the above prescribed period of twenty (20) years.

You may request and be informed what data have been collected for you and rectify or delete, completing the relevant application available, unless their retention is required by law, for fiscal, evidential or judicial purposes and for the prosecution of illegal actions.

 Cookies Policy

According to the European Directive E-Privacy 2009/136/SE (to be replaced by Regulation ePrivacy) and the Instructions of the GBDRA of 25.2.2020, our web site accepts the use of “cookies”.  This concerns network tools of information collection and analysis derived from social network platforms or associated web sites of third parties, in order to record site traffic, improve the operation, the content and the overall appearance of our web pages and adjust to our customers’ needs.

While visiting our web site, processing of your personal data is being carried out by third parties, such as social networks and search machines, e.g. Google Analytics, Facebook social plug-ins, + etc., without any intervention, influence or control on the part of the Company and these are transmitted either inside or outside the European Financial Area (27 state-members EU plus Iceland, Lichtenstein and Norway) for which responsibility lies with the said third parties.  Should you not wish third parties, such as Google, Facebook, and Twitter, to receive information from your browser, when visiting the Company’s web pages you may be excepted from the terms provided by the applicable Policy of Use existing in the site of said third parties.  In spite of the fact that most browsers automatically accept the use of cookies, you may always alter the configuration in your computer, selecting not to accept the cookies, or to be asked to accept each one separately.  Nevertheless, you must be aware that this choice will limit your range of browsing capabilities in every web site as well as your browsing experience.

Transmittal of your data to third parties

Ordinarily our Company does not transmit your personal data to third parties, unless we act as liaison and to the extent that is required in order to handle your order and fulfill requests related to services provided on our part.  These third parties may be official state and supervisory bodies (e.g. prosecution and state attorney authorities), whenever we are obliged to abide by the legislation and prevent unlawful activities against ourselves or our customers (e.g. telecommunication deception, verbal or personality abuse etc.).  It is also possible that third parties may include telecommunication companies, television broadcasts, cloud providers, medical institutions, and professional associations; visual and audio content providers, navigation companies, booking systems and similar global distribution systems.

Our Company selects trustworthy providers/associates and attempts to set contractual limitations to third parties who receive your personal data, so as to ensure their lawful usage.  We cannot, however, guarantee that they will not utilize or reveal these data, without your consent.  For that reason, we suggest that you examine carefully the personal data protection practices of occasional third providers/suppliers whose products or services you purchase through our web pages.

For the purpose of processing your data, we may require to transfer your details to other countries, including basically those inside and exceptionally outside the European Financial Area (EFA) according to adequacy resolutions of the EU, corporate binding rulings, conventional agreements and approved codes of conduct.

Security of your personal data

In any case, we apply the necessary technical and administration measures so as to secure the confidentiality, integrity and availability of your data.  Our aim is to ensure that your personal details are transmitted, stored and processed, according to acknowledged international standards and security procedures.  The Company has adequately trained its personnel and is binding all its associates, who act on its behalf as Executing the Processing, with contractual agreements which are subject to the guarantees and assurances of the GBDR, as we fully recognize the significance of the protection of privacy and all your personal information.  For this purpose we provide suitable security practices and utilize similarly suitable technical and operational tools, such as depersonalization, pseudonymisation, encryption of data, tokenization, firewall usage, establishing levels of access, authorized personnel, personnel training, periodic audits, complying with international security models and operational continuity.

Any associate with access to the above information, utilizes these to exclusively serve `the above purposes.  We share information that you supply strictly in ways as described in the present Policy and in accordance with your exact and specific consent for each type of processing, which you may freely revoke at any time by communicating with us.

Exposure of targeted advertising

Should you have granted to us written consent we may use your personal data along with additional details collected, upon physical intervention from our commercial department, so that we display advertisements relative to your apparent preferences, in our web pages or alternative ones.

However, we do not utilize automatic tracking tools and evaluation of your consumer’s profile and your preferences in general, together with other personal details (such as your email address) to display advertisements or dispatch personalized offers.  In addition, we do not share your personal details with third parties, so that they may avail themselves to the ability to forward similar advertisements to you, unless you have clearly consented to this effect.

Links to sites of third parties

Our Company’s web pages may include links which direct to other web pages of third parties, independent bodies, as indicatively, telecommunication companies, content providers, show producers, freelancers, moving services providers, payment collection providers, etc., which operate and totally finance themselves, on which we bear no control, as we have fore-stated.

You are kindly requested to read carefully the respective data protection policies contained in the web pages visited, since it is possible that they significantly differ from ours.

Non requested commercial communication

The Company does not permit the usage of our site or our services for transmittance of mass or undesirable email commercial messages (spam).  Moreover, we do not allow the dispatch to and from our customers of messages which use or include non- valid or skewed headings, non-valid or non-existing domain names, and techniques of non-disclosure of origin of message, false or misleading information or breach the site terms of use.  We do not allow in any way, the collection of email addresses or general information of our customers and subscribers, through our site or our services.  We do not allow and we do not authorize any effort of using our services in a manner that may harm, deactivate, burden any section of our services or impede anyone who wishes to legitimately utilize our services.

Should we consider that unauthorized or inappropriate use of any of our services is being undertaken, we can, with no warning, at our own absolute discretion, take suitable measures in order to discontinue messages from a selected domain, an email message server, or an IP address.  We have the ability to immediately delete any account that makes use of our services, which at our absolute discretion transmits or is related to the transmittal of any messages that breach the policy.